Disclosure

Helium Investments Limited (FSP1005008), trading as Helium, holds a licence issued by the Financial Markets Authority to provide financial advice.

Helium
info@helium.nz
021 206 2536
12 Charleston Ave, Lower Hutt

Nature & Scope of Engagement

Helium provides Financial Planning services and provides financial advice about Personal and Business Insurance, KiwiSaver and Investments.

We provide advice on products from certain providers:

• For Personal & Business Insurance, we work with AIA, Asteron Life, Chubb, Fidelity Life, NIB and Partners Life.

• For KiwiSaver and Investment products, we work with ANZ, Booster, Consilium/Synergy, Generate, and Milford Asset Management.

At Helium, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests

• exercise care, diligence, and skill in providing you with advice

• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)

• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

How We Operate

To ensure that our financial advisers prioritise the client’s interests above their own, we follow an internationally recognised professional advice process to ensure our recommendations are made on the basis of the client’s goals and circumstances.

What do our services cost?

Generally, we will not charge fees in relation to advice for insurance, and KiwiSaver products because we will be paid a commission by the product providers.

We may charge you a fee for some investment products advice, however we will agree this with you in your scope of advice and provide you more details of this before we proceed.

We will charge you a fee if we provide you with a financial plan.

• This fee will be based on scope, nature and complexity and will be for the initial advice, ongoing advice or annual advice and services associated with your financial plan.

• We will confirm with you the exact fees we will charge before we proceed and at the time the advice is provided.

We will charge you a fee for any financial advice provided on a consultancy basis

• This fee may be a fixed fee, or it may be charged on an hourly rate. We will let you know before we commence our services that we will be charging a fee for our consultation and provide you an estimate of the amount.

For some investment products, if you invest your funds through certain product providers, you will be charged an “Adviser Fee” which is based on the value of your funds over management. The provider will deduct this Adviser Fee from your funds under management and then pay a percentage of this to Helium. This will be an ongoing monthly cost to you. We will provide more specific details about how the Adviser Fee is calculated and whether it applies to you once we know more about your needs.

We will provide more specific details of the relevant fee amounts when we know more about your needs and at the time our advice is given.

Commissions

Helium receives a commission from the product providers through which Helium places business. The amount of the commission received usually depends on the type and value of the business placed with them.

• Typically, for insurance products we receive an upfront initial commission based on the value of the premium and an annual ongoing commission, for every year the premium is in force.

• Typically, for KiwiSaver products we do not receive an upfront initial commission, but we receive an annual ongoing commission based on a percentage of the total amount of the investment.

We will provide more specific details of the relevant commission amounts when we know more about your needs and at the time our advice is given.

Conflicts of Interest

We take any perceived or real conflicts of interest very seriously and have a dedicated policy for dealing with such issues whereby we avoid, disclose and/or manage any conflicts so that our client’s interests are placed first and foremost.

For KiwiSaver, life insurance and health insurance, Helium and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Helium and your financial adviser. The amount of the commission is based on the amount of the premium.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme annually by a reputable compliance adviser.

If you are not satisfied with our financial advice service you can make a complaint by emailing info@helium.nz, or by calling 021 206 2536

You can also write to us at:

Helium
12 Charleston Ave
Lower Hutt 5011

When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

• We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Service (FDRS)

FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.

You can contact FDRS via below:

Phone: 0508 337 337

Email: enquiries@fdrs.org.nz

Write to: Freepost 231075, PO Box 2272, Wellington 6140.

To give our clients the very best advice we need to collect personal information about their financial circumstances. In the digital age that we live in, we take our responsibilities under the Privacy Act 2020 very seriously.

Some key points:

• We only collect information relevant to the nature and scope of the advice we are providing

• The accuracy of this information to our advice is critical, this is where we need your help

• Once collected we will protect any client information

• You can request any personal information or ask for it to be amended at any time

• We will only share information where it is necessary to do so in providing the agreed services provided. If this is not part of our normal business we would only consider this with your express consent to do so. However, there are some third parties you may not be aware of that we may need to share your information with such as:

• Financial Markets Authority (FMA) – the Regulator of financial services in New Zealand

• External compliance agencies we may engage for quality assurance purposes.

• We have policies and procedures for dealing with any data breaches ASAP.

• Any information no longer needed will be destroyed securely.

You can find out more by visiting our Privacy Policy at our website, www.helium.nz/privacy